Labour costs and queueing theory in retailing

Queueing Theory

Queueing Theory

A queue is a waiting line (like customers waiting at a supermarket checkout counter); queueing theory is the mathematical theory of waiting lines. More generally, queueing theory is concerned with the mathematical modeling and analysis of systems that provide service to random demands. A queueing model is an abstract description of such a system. Typically, a queueing model represents (1) the s...

Queueing Theory and Modeling

Many organizations, such as banks, airlines, telecommunications companies, and police departments, routinely use queueing models to help manage and allocate resources in order to respond to demands in a timely and costefficient fashion. Though queueing analysis has been used in hospitals and other healthcare settings, its use in this sector is not widespread. Yet, given the pervasiveness of del...

Queueing Theory and Interdisciplinary Perspectives

Remote access to dynamically changing information elements is a required functionality for various network services, including routing and instances of context-sensitive networking. Three fundamentally different strategies for such access are investigated in this paper: (1) a reactive approach initiated by the requesting entity, and two versions of proactive approaches in which the entity that ...

Queueing Theory with Reneging

The literature on queueing with reneging is reviewed. Only random (Poisson) arrivals and unlimited capacity queues are considered, although some of the references also contain results for other arrival distributions or finite capacity queues. The paper focuses on the probability of service under steady state conditions; results for other metrics such as the expected waiting time may be found in...